1. WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what products you have on the cart, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using Cookies
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
We use the following cookies:
Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
Duration: 2 days
This cookie stores the visitor login information so that you don’t need to keep logging in if browser closed
Helps WooCommerce determine when cart contents/data changes.
Name: woocommerce_items_in_cart, woocommerce_cart_hash
Powers the Recent Viewed Products widget.
Stripe is used to make Credit/Debit Card and PayPal payments. Stripe uses a cookie to remember who you are and to enable Radiance to process payments without storing any payment information on our own servers.
Name: __stripe_sid, __stripe_mid
Duration __stripe_sid: 1 day
Duration __stripe_mid: 1 year
Cookies set by Google Analytics, which allow us to analyze the user experience on the website and help improve the content and the user experience.
Name: _ga, _gat, _gid
Duration _ga: 2 years
Duration _gat and _ gid: 1 day
Mailchimp cookie. Used to detect on which page the user is.
Duration: 28 days
Cookie that helps us keep track of cookies that the user has accepted.
Name: CookieConsent, cookielawinfo-checkbox-non-necessary, viewed_cookie_policy, cookielawinfo-checkbox-necessary
Duration CookieConsent, cookielawinfo-checkbox-non-necessary, viewed_cookie_policy: 1 year
Duration cookielawinfo-checkbox-necessary: 1 day
Used by Google AdWords to re-engage visitors that are likely to convert into customers based on the visitor’s online behavior across websites.
Anonymous cookie to prevent users from seeing the same popup repetitively in an attempt to make our users experience more pleasant while still delivering time sensitive messaging.
This cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.
Duration: 1 year
|User identification||Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.||wp_woocommerce_session||2 days|
|User identification||This cookie stores the visitor login information so that you don’t need to keep logging in if browser closed||wc_fragments_#||Session|
|Shopping Cart||Helps WooCommerce determine when cart contents/data changes.||woocommerce_items_in_cart, woocommerce_cart_hash||Session|
|Recently viewed||Powers the Recent Viewed Products widget.||woocommerce_recently_viewed||Session|
|Payment||Stripe is used to make Credit/Debit Card and PayPal payments. Stripe uses a cookie to remember who you are and to enable Radiance to process payments without storing any payment information on our own servers.||__stripe_sid||1 day|
|Analytics||Cookies set by Google Analytics, which allow us to analyze the user experience on the website and help improve the content and the user experience.||_ga||2 years|
|_gat, _gid||1 day|
|Newsletter Subscription||Mailchimp cookie. Used to detect on which page the user is.||mailchimp_landing_site||28 days|
|Cookie Consent||Cookie that helps us keep track of cookies that the user has accepted.||CookieConsent, cookielawinfo-checkbox-non-necessary, viewed_cookie_policy||1 year|
|Google Ads||Used by Google AdWords to re-engage visitors that are likely to convert into customers based on the visitor’s online behavior across websites.||ads/ga-audiences||Session|
|Popups||Anonymous cookie to prevent users from seeing the same popup repetitively in an attempt to make our users experience more pleasant while still delivering time sensitive messaging.||jetPopupData||Persistent|
|Security||This cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.||__cfduid||1 year|
2.1 Subscription forms
If you submit a subscription form on our site you will be opting in for us to save your name, email address and other relevant information.
These subscriptions are used to notify you about related content, discounts & other special offers.
You can opt our or unsubscribe at any time in the future by clicking link in the bottom of any email.
2.1.1 Cookies in forms and popups
We use anonymous cookies to prevent users from seeing the same popup repetitively in an attempt to make our users experience more pleasant while still delivering time sensitive messaging.
2.1.2 How long we retain your data
Subscriber information is retained in the local database indefinitely for analytic tracking purposes and for future export. Data will be exported or removed upon users’ request.
If syncing data to a 3rd party service (for example Mailchimp), data is retained there until unsubscribed or deleted.
2.1.3 What personal data we collect and why we collect it
If you submit a subscription form on our site you will be opting-in for us to save your name, email address and other relevant information. These subscriptions are used to notify you about related content, discounts & other special offers.
You can opt-out or unsubscribe at any time in the future by clicking link in the bottom of any email.
3. EMBEDDED CONTENT FROM OTHER WEBSITES
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or Paypal accounts), email address, phone numbers and optional account information like username and password. We refer to this information as “Order Information.”
We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
4. WHO ON OUR TEAM HAS ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
5. WHAT WE SHARE WITH OTHERS
We forward personal data to our business partners and service providers for the implementation of the business purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.
In specific case we forward personal data to recipients in third countries (i.e. countries outside of the EU).
- United States of America
In these specific cases we give the following guarantees as described in Art. 44 GDPR:
- EU standard contractual clauses
- Privacy shield
We share information with third parties who help us provide our orders and store services to you:
Information shared with a payment provider to process payments includes:
- Unique payment identifier
- Payment provider identifier
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. To better understand how a provider uses and stores the data shared with them, check their privacy policies directly at https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
We also accept payments through Stripe which Credit and Debit Card payments. These are required to process or support the payment, such as the purchase total and billing information. To better understand how a provider uses and stores the data shared with them, check their privacy policies directly at https://stripe.com/gb/privacy
Stripe also sets the following cookies:
5.2 Analytics and other service providers
We use Google Analytics to monitor and analyze web traffic and can be used to keep track of User behavior.
5.2.1 Google Analytics
Google Analytics is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Privacy Shield participant.
5.2.2 Google Tag Manager
This type of service helps Radiance to manage the tags or scripts needed on this Site in a centralized fashion. This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data. Google Tag Manager is a tag management service provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from.
Personal Data collected by Google Tag Manager can be Cookies and Usage Data.
Privacy Shield participant.
MailChimp makes it possible to manage a database of email contacts and communicate with the User after the opt-in. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Mailchimp is an email address management and message sending service provided by The Rocket Science Group LLC.
Personal Data that we may collect and share include cookies; country; date of birth; email address; first name; gender; last name; Usage Data or username.
Privacy Shield participant.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
6. HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud ;and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We may use your data for marketing purposes including online advertising or retargeting.
7. BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising by accessing:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
8. DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
9. YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information above.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
10. DATA SECURITY
We have taken technical and organizational precautions to protect your data from manipulation, either accidental or intentional, loss, destruction or access by unauthorized. Our security procedures are regularly checked and revised to take into account technological progress.
11. DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete any personal information we hold about you.
The personal data of the data subject is deleted or blocked, as soon as the purpose for which it was stored no longer applies. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
12. WHO WE ARE
The owner of this site is Gemma Serra Tort, with the NIF 48046536L and registered office in Pi 20, 08503 Gurb, Spain.
Should you still have any queries about the handling of your personal data, please get in contact with us.
Technology developments, other operational, legal or regulatory reasons can result in adjustments to our data privacy. Therefore, we reserve the right to change the data privacy declaration at any time and ask you to inform yourself regularly.
13. CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail to:
Radiance Swimwear, Pi 20, 08503 Gurb, Spain